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  • How can I know the status of my order?
    All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order. Registered users can Sign in and track their orders from the order history section on the account page.
  • What happens if the order is lost in transit?
    In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
  • Where do you deliver in India?
    Currently, we deliver to selected cities within India. Please check if we deliver to your Pincode/city by entering it in the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
  • I live outside India. Can I order something to be delivered in India?
    Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pin code in the product page/shopping cart page/checkout page.
  • Do I need to pay shipping delivery charges?
    There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under the Shipping Policy section.
  • How soon will I receive my order?
    The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under the Shipping Policy section. ​ Express Delivery option available for select pin codes for select cities ( Delhi, Mumbai, Hyderabad, Chennai, and Bangalore) for select products Under this option, the product will be delivered the next day subject to the condition that the order is placed by 2 PM. ​ Orders placed after 2 pm for NDD (Express Delivery) pin codes will follow the TAT of T+2 days, and for other pin codes, it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days. If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. ​ Customers are advised to expect the delivery by the date mentioned under Express delivery option.
  • Do we need to show any ID proof?
    Certain Logistic partners may request ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request ID proof from whoever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure the correct and safe delivery of the product.
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